1. Introduction
This Privacy Policy describes how LookMate (“we,” “our,” or “us”) collects, processes,
stores, and safeguards user information in connection with the use of our platform,
which integrates social networking and e-commerce functionalities.
By accessing or using LookMate, you acknowledge that you have read, understood, and
agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information that is necessary to provide, maintain, and enhance our
services. This includes:
a. Personal Information
Information provided during account registration, including but not limited to name,
phone number, email address, profile image, and language preferences.
b. Location Information
Location details voluntarily provided during onboarding or through address inputs for
service-related purposes such as content personalization and order fulfillment.
c. Identity Verification Information
Where applicable, we may collect identity verification documents submitted by users
for authentication, account verification, or trust-related features.
d. User-Generated Content
Content created, uploaded, or shared by users, including posts, images, videos,
messages, comments, and other forms of interaction within the platform.
e. Transactional and E-commerce Data
Information related to purchases, including delivery addresses, contact details, order
history, and transaction references.
f. Usage and Behavioral Information
Information regarding user interactions with the platform, including but not limited to
engagement patterns, search activity, content interactions, and feature usage.
3. Purpose of Data Processing
We process user information for the following purposes:
• To establish and manage user accounts
• To facilitate social interactions and communication features
• To enable and support e-commerce transactions
• To personalize content, advertisements, and recommendations
• To improve platform functionality, performance, and user experience
• To detect, prevent, and investigate fraudulent or unauthorized activities
• To enforce our policies and ensure community safety
4. Messaging and Communication
LookMate provides messaging functionality to enable user interactions.
While users may delete or unsend messages from their interface, certain
communication data may be retained within our systems for purposes including but not
limited to safety, moderation, dispute resolution, and compliance with applicable laws.
Access to such data is restricted and subject to internal controls, and may be reviewed
in circumstances involving user reports, suspected violations, or legal obligations.
5. User Content and Storage Practices
User-generated content may be stored and maintained on our infrastructure to support
platform functionality.
In certain circumstances, content that has been removed by users may continue to be
retained in a limited capacity for operational integrity, backup, security, or legal
compliance purposes.
6. Location Data Usage
We utilize location-related information provided by users to enhance service delivery,
including content relevance, local discovery, and order fulfillment.
At present, location data is primarily collected through user-provided inputs and
service-related interactions. Any expansion of location-based features will be
implemented in accordance with applicable laws and user permissions.
7. E-commerce and Payment Processing
LookMate facilitates transactions between users and sellers.
Payment processing is conducted through secure third-party payment service
providers. We do not store sensitive financial information such as card details.
We may retain transaction-related information, including order details and contact
information, for operational and record-keeping purposes.
8. Notifications and Communications
We may communicate with users through various channels, including SMS, email, and
in-app notifications, for purposes such as:
• Account authentication and security
• Transactional updates
• Service-related communications
• Promotional and marketing messages
Users may manage their communication preferences through available settings.
9. Data Retention
We retain user information for as long as necessary to fulfill the purposes outlined in
this Privacy Policy.
Upon account deletion, data may be removed, anonymized, or retained for a limited
duration (generally up to 30 days), except where continued retention is required for
legal, regulatory, security, or operational reasons.
10. Identity Verification Data
Where identity verification is required, submitted documentation is processed to
validate user authenticity and maintain platform integrity.
Such information is stored with appropriate safeguards and access controls, and is
used strictly for verification and compliance purposes.
11. Data Sharing and Disclosure
We do not sell user personal data.
We may share information with:
• Trusted service providers engaged in supporting platform operations (including
hosting, communications, analytics, and payment processing)
• Internal teams for purposes of safety, moderation, and service improvement
• Law enforcement or regulatory authorities where required by applicable laws or
legal processes
12. Data Security
We implement appropriate technical and organizational measures designed to protect
user information against unauthorized access, alteration, disclosure, or destruction.
These measures include, but are not limited to, secure data transmission protocols,
controlled access mechanisms, and system monitoring practices.
However, no system can guarantee absolute security.
13. Children’s Privacy
LookMate is intended for individuals aged 13 years and above.
We do not knowingly collect personal information from individuals below this age
threshold. If such data is identified, appropriate steps will be taken to remove it.
14. User Rights and Controls
Users may, subject to applicable laws:
• Access and update their information
• Request account deletion
• Manage communication preferences
Additional rights may apply depending on jurisdiction.
15. Updates to This Policy
We reserve the right to update or modify this Privacy Policy from time to time.
Any significant changes will be communicated through the platform or other
appropriate channels.
16. Contact Information
For any questions, concerns, or requests related to this Privacy Policy, users may
contact us through the support channeels provided within the platform.